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PatientGrades

Empowering Providers. Protecting Practices.

  • Review the Pricing and Features page to determine what is best for your workflow
  • Pro Plan w/ ActiveAlert is integrated into your EMR for ease of access but also to alert your front office staff of patient ratings before they establish as a new patient
  • Providers will be identified and verified through the ID.me platform (this keeps unauthorized persons and patients from accessing the provider-only platform)
  • Once your account is made, the Provider will have Admin rights to their PatientGrades Team Dashboard
  • The Team Dashboard will be the hub for the Provider to add select Delegates and track details of star ratings
  • The Provider and Delegates will access the HIPAA-compliant, encrypted database of patients to reivew their 5-star rating and to rate patients. The Provider will confirm any ratings entered by the Delegates.
  • Just like any 5-star rating system, rate the patient on punctuality, respect for you and your staff, compliance with treatment plan, payment of services, etc.
  • The patient's star rating is an average of all star rating from all healthcare providers who participate in the PatientGrades platform
  • To maintain HIPAA compliance, neither you nor your office's information is linked to the star ratings
  • If you release a patient from your practice, then the lowest rating of 1-star is given and there is a dropdown menu of why that patient was released
  • If a patient has been released from a practice, then healthcare offices with ActiveAlert will be alerted of such release and why at the time of new patient appointment booking to allow the provider to review the case and make the decision to see the patient or forgo establishing a patient-physician relationship
  • Patients will know your office participates in PatientGrades as your office supplied each year with signage for your front entrance and check-in desk as well as a PatientGrades logo download for your website
  • The more you participate in rating your patients, the more you will see patient behavior change as they know they are being rated!
Our founder

John W. Tole, DO

Board-Certified Allergy, Asthma, & Immunology

Dr. John Tole is a native of Auburn, Alabama and earned his medical degree from Nova Southeastern University College of Osteopathic Medicine in 2003. He completed his Internal Medicine residency at the University of Tennessee in Memphis where he also served as Internal Medicine Chief Resident. Dr. Tole completed his fellowship in Allergy, Asthma, and Clinical Immunology at the University of Mississippi in 2010. 

Before moving back to the Auburn area, he was in practice with University Physicians in Jackson, MS, where he also served as Assistant Professor of Internal Medicine and Assistant Fellowship Program Director.

Dr. Tole is very active in medical and patient care activities at the local, state, and national level.

Follow Dr. Tole on LinkedIn